There is no doubt that this year has been a disruptive year for retail, but the amount of change is on a similar scale to past periods of disruption. Retailers need to adapt to avoid becoming redundant
In June, the PatelMiller team descended on New York to look for retail inspiration. As part of this trip we took a day to explore some of the most compelling stores in Manhattan. New York is undoubtedly one of the most dynamic retail areas in the world, we were able to learn a lot about how businesses are enhancing their brand image and driving sales by creating stores with a difference, below is a summary of what we found.
Highly skilled and passionate colleagues
It is quite a cliché to mention, but customer service does tend to be of a higher standard in the USA. We were impresse...