What We Do
Who We Are
Insights and Blogs
Our latest views and opinions on industry trends and developments
An Amazon Adventure...
With over 50% of British shoppers now buying from Amazon at least once a month, brands must develop an Amazon strategy to maximise the opportunity
"Alexa, add the new iPhone to my basket"
Voice commerce is coming and with a projected market value of over £3bn in just four years, retailers need to sit up and pay attention
More Than Just Something You Stamp
We believe that foodservice retailers can learn a lot from their high street colleagues to attract and retain more of their customers and ensure they come out on top
Disruption in Retail
There is no doubt that this year has been a disruptive year for retail, but the amount of change is on a similar scale to past periods of disruption. Retailers need to adapt to avoid becoming redundant
National Living Wage
How to combine improving processes and scheduling labour to fund the wage hike
The Rise of the Smartphone
Just as eCommerce has proved a game changer for retail, we believe Smartphones will do the same
Operating Model Design in Retail
How to design the Operating Model to support your business and get everyone lined up to deliver it
The Long Term Effects of eCommerce on Retail
How to understand where retail will end up, and what we should do now as a consequence
Labour Standards in Retail
How to optimise labour in stores whilst improving processes along the way
Internationalisation of Retail v2.0
How to learn from the past and go overseas in a smarter way
Cost Reduction in Retail
How to insightfully take cost out of your business, and make sure it doesn’t creep back in
The Direction of Travel
What does the customer demand from the travel company of the future?
How stores will change as retailers embrace internet technologies in the next 5 years
The Untapped Opportunity for Retailers
Direct to Consumer
Why brands and manufacturers should consider going direct to consumer
Business Planning in Retail
How to develop the right planfor improving your business, and get everyone lined up to deliver it
M&As in Retail. Strategy or gamble?
Mergers & Acquisitions are on the rise, but what's the strategy behind the recent spate of deals in the retail industry and is it working?
Turning Time Into Money
Retailers need to understand how current end-to-end operations are performing, identify opportunities to save money and in turn learn where to re-invest...
Artificial Intelligence in Retail
AI will be a truly disruptive force in retail in the next 5-10 years. If you aren’t already using AI in your business you should get it on the agenda immediately
Investing as little as 0.5% of your programme’s budget on an independent assessment of progress and options for the future will pay back multiple times over
A Guide to Brexit: What's Next for Retailers?
It is undoubted that Brexit has created trying times, but it might provide the incentive your business needs to make improvements
Impact of the Discounters
Discounters have disrupted the retail market for good, but what does this mean for traditiona lretailers?
Travel Company of the Future Booket
Meet Zen! He's frustrated with how booking a holiday is long and uninspiring. See how he walks through PatelMiller's vision on the future of travel
The Pathway to Sustainability
How sustainability trends can create opportunities in the retail and consumer-facing marketplace
Retail On Your Mobile
Redefining the customer journey will allow retailers to maximise the value of the mobile opportunity
How To Embrace Customer Contacts
How to leverage customer contacts to drive benefits for your customers, colleagues and the business
Online Gets Physical
Why online retailers are looking to build physical presence
How to achieve higher sales and profit from your existing store space
Making Change Happen in Retail
How to drive change at a time when making change happen is more important than ever
Lean Six Sigma in Retail
How to dramatically improve your proposition while significantly reducing operating costs
Retailers and Wholesalers
Will Retailers Go the Way of Wholesalers?
Intelligent Programme Management in Retail