Our Privacy Policy

The Data Protection Act 1998 (the ‘DPA’) prescribes the way in which companies may collect, retain and handle personal data. PatelMiller LLP is a ‘data controller’ for the purposes of the DPA (i.e. the Company is responsible for, and controls the processing of, personal information). We process data on the basis that consent has been provided for us to do so, and also on the basis of a legitimate interest in processing of personal data for the carrying out of our business activities, and comply with the EU General Data Protection Regulations (‘GDPR’).

This Privacy Policy explains how we use information we collect from you. We keep our Privacy Policy under regular review. Any updates will be posted on this web page and, where appropriate, notified to you by e-mail. This Privacy Policy was last updated on 17th May 2018. If you have privacy questions which are not answered by this Privacy Policy or any other queries about how we use your information, please contact us at enquiries@patelmiller.com.

 

Contents:

  1. What information do we collect about you?

  2. How will we use the information about you?

  3. Information sharing

  4. Access to your information

  5. Other websites

  6. Data Protection Notice

  7. Changes to our privacy policy

  8. Individual Rights

  9. Our details

 

1. What Information Do We Collect About You?

1.1. Information provided by you

We collect information about you (such as your name, telephone number, address and e-mail address) when you email us, call us, contact us via social media sites, use links on our website, work with us or attend events with us. We may also collect information whenever you choose to provide it in order to use any interactive features on our website such as completing customer surveys and providing feedback.

 

1.2. Records of website use

Our website server automatically records information that your browser sends whenever you visit a page on our website, such as your IP address; details of the web browser and operating system that you are using; the date and time of your request; the specific page requested and how you arrived at that page (for example, the search term used to find the page or link clicked to access it). This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

 

1.3. Cookies

We may store information about your use of our site and preferences by using cookies which are stored on your computer’s hard drive. You may refuse to accept cookies or receive notification when you receive cookies by adjusting your privacy settings in your browser. However, if you refuse cookies you may be unable to access certain parts of our site or to use all of its functionality.

 

2. How Will We Use The Information About You?

2.1. Information collected about you

We collect information about you to manage your account and, if you agree, to email you about information that might be of interest to you. We will not share your information for marketing purposes with companies outside PatelMiller without your prior explicit consent.

 

2.2. Interactivity

You can opt out from receiving marketing information from us at any time by sending an e-mail to enquiries@patelmiller.com.

 

2.3. Marketing

We would like to send you information, including about events, blogs and research that we believe might be of interest to you. If you have consented to receive marketing email updates, you may opt out at any time. If you opt-out we will only retain your personal data on a suppression list (a list of those who have indicated they do not wish to be contacted) to ensure you are not inadvertently contacted in the future.

For business-to-customer marketing i.e. marketing emails sent to a personal email address (with a @gmail.com or @hotmail.com suffix for example) we have actively requested your consent to do so as per GDPR guidelines. If you have not actively and unambiguously consented, then you will not be contacted.

The legal basis for processing the information of our business-to-business contacts and sending them marketing emails is based on ‘legitimate interests’ and Privacy and Electronic Communications Regulation (PECR) guidelines. In this instance we have performed a Legitimate Interest Assessment (LIA) to deem whether this is an acceptable basis for contacting you. If the legitimate interest assessment criteria are not satisfied, then we will revert to active consent and treat you details in the same way as a business-to-customer interaction outlined above.

More details of legitimate interest can be found here https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/legitimate-interests/.

2.4 Retention

We keep personal information for as long as we believe there is a reason to and if we deem that it is still proportionate. If you have requested your data is removed or have let us know you would no longer wish to be contacted, then we shall seek to remove you from our marketing database. We may in some instances keep your details to ensure you are not contacted again, e.g. in order to create a ‘do not contact’ list.

 

3. Information Sharing

We only share your information with third parties in the following circumstances:

 

3.1. with your consent; or

 

3.2. we may provide any of our advertisers or marketing consultants with aggregate information about our users, although we will not provide them with information about individuals. We may also provide aggregated and statistical information to third parties involved in maintaining or developing our website; or

3.3. in the event of a sale or proposed sale of the company PatelMiller Limited or its business; or

3.4. if we require to do so in order to comply a legal or regulatory obligation; to enforce our terms of use, or to protect the rights of PatelMiller Limited or users of the site. This includes exchanging information with other organisations to help prevent the risk of fraud or credit risk.

 

4. Access to your information

You have a right to access, modify and delete the personal information that we hold about you. If you would like a copy of some or all of your personal information, please email us at enquiries@patelmiller.com or write to us at the address given below. We want to make sure that your personal information is accurate and up to date. In addition to the facilities available on our website which allow us to amend and update details relating to your account, you may ask us to correct or remove information you think is inaccurate.

 

PatelMiller LLP

83 Rodenhurst Road

London

SW4 8AF

 

5. Other Websites

Our website may contain links to other websites. This Privacy Policy only applies to this website, so when you access other websites via our links you should read their own privacy policies.

 

6. Data Protection Notice

6.1. The purpose of this statement is to set out how we use personal information we may obtain about you.

 

6.2. We may use information you provide or is obtained by us:

a. To register you with us and to administer our website services;

b. For assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme. We may use your information to make decisions about you using computerised technology, for example, automatically selecting products or services, which we think will interest you from the information we have;

c. To provide you with our marketing communications if you have opted-in to receive these or have satisfied the Legitimate Interest Assessment (LIA) we have performed. We will always provide you with the option of un-subscribing within each communication sent or you can unsubscribe by emailing us on enquiries@patelmiller.com;

d. For the prevention and detection of fraud.

 

6.3. We may give information about you to the following, who may use it for the same purposes as set out above:

a. To our employees and agents to administer any accounts, products and services provided to you by us now or in the future

 

We may also disclose your information:

b. To anyone to whom we transfer or may transfer our rights and duties under our agreement with you;

c. If we have a duty to do so or if the law allows us to do so.

 

6.4. In order that we can monitor and improve the website, we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser version and the web site you visited prior to our site.

 

6.5. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our web site. Cookies also allow us to make our web site more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it every time you visit our website. We use cookies so that we can give you a better experience when you return to our website. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie. This will give you the opportunity to decide whether to accept it.

 

6.6. We may supplement the information you provide to us with information we receive from third parties in order to deliver a more personalised user experience of the site.

 

6.7. We endeavour to take all reasonable steps to protect your personal details. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default. Where we store personal data online we take care to ensure that the service providers have stringent security processes.

 

6.8. Please note that any products and services are supplied subject to our standard terms and conditions. If you have any comments or queries in connection with our Privacy Policy, or would like a copy of our standard terms and conditions, please contact us.

 

7. Changes To Our Privacy Notice

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 8th May 2018.

8. Individual Rights

GDPR sets out and affirms a number of Individuals Rights which can be found on the Information Commissioners Website provided here: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

 

If the data subject wishes to exercise any of these rights such as the Right to Rectification or Right to Erasure they should contact enquiries@patelmiller.com who will process this request in the timeframe stipulated by GDPR.

 

You are able to object against PatelMiller LLP collecting and processing your data at any time. Doing so may prevent you from being able to access some of our services and events which we provide to our customers and contacts.

 

9. Our Details

www.patelmiller.com is a website owned and operated by PatelMiller LLP

 

PatelMiller LLP

83 Rodenhurst Road

London

SW4 8AF

Registered in England

 

Please address any questions, comments and requests regarding our Privacy Policy to enquiries@patelmiller.com.