Insights and Blogs

Our latest views and opinions on industry trends and developments


With over 50% of British shoppers now buying from Amazon at least once a month, brands must develop an Amazon strategy to maximise the opportunity

Voice commerce is coming and with a projected market value of over £3bn in just four years, retailers need to sit up and pay attention

We believe that foodservice retailers can learn a lot from their high street colleagues to attract and retain more of their customers and ensure they come out on top

There is no doubt that this year has been a disruptive year for retail, but the amount of change is on a similar scale to past periods of disruption. Retailers need to adapt to avoid becoming redundant

How to combine improving processes and scheduling labour to fund the wage hike

Just as eCommerce has proved a game changer for retail, we believe Smartphones will do the same

How to design the Operating Model to support your business and get everyone lined up to deliver it

How to understand where retail will end up, and what we should do now as a consequence

How to optimise labour in stores whilst improving processes along the way

How to learn from the past and go overseas in a smarter way

How to insightfully take cost out of your business, and make sure it doesn’t creep back in

What does the customer demand from the travel company of the future?

How stores will change as retailers embrace internet technologies in the next 5 years

The Untapped Opportunity for Retailers

Why brands and manufacturers should consider going direct to consumer

How to develop the right planfor improving your business, and get everyone lined up to deliver it

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Mergers & Acquisitions are on the rise, but what's the strategy behind the recent spate of deals in the retail industry and is it working?

Retailers need to understand how current end-to-end operations are performing, identify opportunities to save money and in turn learn where to re-invest...

AI will be a truly disruptive force in retail in the next 5-10 years. If you aren’t already using AI in your business you should get it on the agenda immediately

Investing as little as 0.5% of your programme’s budget on an independent assessment of progress and options for the future will pay back multiple times over

It is undoubted that Brexit has created trying times, but it might provide the incentive your business needs to make improvements

Discounters have disrupted the retail market for good, but what does this mean for traditiona lretailers? 

Meet Zen! He's frustrated with how booking a holiday is long and uninspiring. See how he walks through PatelMiller's vision on the future of travel

How sustainability trends can create opportunities in the retail and consumer-facing marketplace

Redefining the customer journey will allow retailers to maximise the value of the mobile opportunity

How to leverage customer contacts to drive benefits for your customers, colleagues and the business

Why online retailers are looking to build physical presence

How to achieve higher sales and profit from your existing store space

How to drive change at a time when making change happen is more important than ever

How to dramatically improve your proposition while significantly reducing operating costs

Will Retailers Go the Way of Wholesalers?

How to make your Programme Management more effective and relevant

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March 7, 2019

Instalment 3

Welcome back to the final instalment of Retail Predictions 2019. We have developed 6 predictions for 2019 with our market knowledge and we have had the chance to discuss them with retail leaders at our last round table.  This instalment will focus on predictions 5 and 6.

Prediction 5: The retail market – Better together

Retailers, big and small, will need to collaborate rather than compete to survive the coming years.

In 2018 we saw an upsurge in retailer collaboration. The harsh retail environment has driven historical rivals together in a bid to expand their...

February 27, 2019

Instalment 2

Welcome back to our Retail Predictions 2019. We have developed 6 predictions for 2019 with our market knowledge and we have had the chance to discuss them with retail leaders at our last round table. This instalment will focus on predictions 3 and 4.

Prediction 3: Physical retailing – Doing more with less

New figures show the national town centre vacancy rate was 9.9 per cent in January 2019, up from 8.9% the previous year. As the pressure on the high street continues, the market is splitting; some are struggling to keep afloat, whilst others are experiencing record pro...

February 25, 2019

Instalment 1

2018 has been a woeful year for Britain’s high streets. By November 2018 1,800 store closures had been announced, up from 629 for the same period last year. Will 2019 bring more of the same and if so, what do retailers need to do to weather the next 12 months?

We have developed 6 predictions for 2019 with our market knowledge and we have had the chance to discuss them with retail leaders at our last round table. In amongst these predictions came a clear message that not only is the retail climate harsh, but diversity of leadership and genuine trading talent is in short...

August 24, 2018

In June, the PatelMiller team descended on New York to look for retail inspiration. As part of this trip we took a day to explore some of the most compelling stores in Manhattan. New York is undoubtedly one of the most dynamic retail areas in the world, we were able to learn a lot about how businesses are enhancing their brand image and driving sales by creating stores with a difference, below is a summary of what we found.

Highly skilled and passionate colleagues

It is quite a cliché to mention, but customer service does tend to be of a higher standard in the USA. We were impresse...

June 14, 2018

What is a CVA: A Company Voluntary Agreement is a type of insolvency proceeding, in which distressed companies can negotiate with their creditors to gain preferential payments terms, and relief from their debts. It prevents the business from entering administration and effectively grants it ‘breathing room’ to restructure the business and mount a turnaround.

Calls for an overhaul of the CVA process have reached fever pitch in the past few weeks. Propagated by a slew of high profile CVAs and a tumultuous start to the year which saw an 85% increase in CVAs in the first 3 months of 2...

January 26, 2018

If you are struggling to really get your head around A.I. then you are not alone. It is proving very difficult to define what A.I. is let alone guess the impact it might have on businesses. Only one thing is clear; A.I. is young but growing quickly and its potential is unbounded, it will no doubt play a big part in the future Retail landscape.

In order to get clear on this we will briefly try to define A.I. before speculating on the impact we think it might have on Retail.

A.I. is essentially a machine brain which can make decisions based on inputs – more sophisticated A.I. will al...

July 27, 2017

I recently had the pleasure of attending the UK Industry Meeting for GS1 in London.  There were lots of great speakers including Dave Lewis (Tesco), Dino Rocos (John Lewis), Jo Malone (Jo Loves) and many more.  One of the highlights for me was a presentation by Terry von Bibra, General Manager of Alibaba Europe.  Terry shared some insights into the Chinese online economy and Alibaba specifically, doing this through some extraordinary numbers.  Here are some of the key takeaways…

Although China has grown significantly over the last few years, growth is slowing down....

April 4, 2017

It is widely believed that UK retailers have too much store space. Supermarkets are a big focus in this debate, which analysts claim have stocked up on property to meet historic customer demand for cavernous out-of-town stores. We suggest, however, the UK is not over-spaced versus other markets. In addition, our space is used relatively effectively. Perhaps the root cause of our issues is actually the cost of retail space, forcing retailers to focus on productivity and optimisation of stores in order to be profitable.

According to Euromonitor, the UK has 76.9 million sq m of retai...

January 15, 2017

At the end of a turbulent 2016 it is satisfying to say that UK retail had a merry Christmas. However, in light of a weakening pound and unpredictable consumer confidence, leaders warn that the new year will bring challenges.


The golden quarter proved to be strong for our grocers. High margin clothing aided growth, own brand products made it onto many Christmas dinner plates and the nation’s penchant for prosecco continued.

Morrisons and Waitrose in particular had bumper Christmases, recording 2.9% and 2.8% growth in like-for-like sales respectively. This was Morrisons’ best...

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