Programmes and Change
Structuring change programmes in an insightful and practical way and managing them to give you confidence in delivery
When businesses make large-scale changes, many struggle to achieve the full programme of benefits, even when they have an on-board Programme Management capability to address the common pitfalls.
Our approach is unique: we cover the typical components of programme management as a minimum, then build additional strategic, intelligent and pragmatic components upon this strong foundation. Combining this with expert knowledge of your market, strategy and operations, we have a proven track record of delivery.
We offer programme management support to help deliver your strategic initiatives across a number of areas, from full end-to-end lifecycle management to specific areas such as programme design or business analysis. Our support level is tailored to suit our clients’ needs, with our services including:
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Intelligent Programme Management: Full end-to-end programme lifecycle management that is lightweight and robust:​
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Identify the need to change through definition of the customer, the strategy and the required programmes of work
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Design the programme such that it delivers quick wins first, building momentum with roll-out
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Engage the key stakeholders for early buy-in and conflict resolution
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Govern with a full spectrum of required capabilities, ownerships and decision making processes
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Close the programme, evaluating delivery success by quantifying key outcomes and benefits of each project
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Programme Design: Designing the governance and delivery structure of the programme, ensuring benefits are delivered in a timely and controlled way
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Programme Audit: An independent assessment of the key programme areas, including structure, governance, PMO processes, change management, delivery plan, architecture, 3rd parties, skills and budgets
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Intelligent Programme Management Office: Driving proactive change across your business with intelligent PMO
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Business Analysis: Developing requirements with your business users and technical teams to ensure they are achievable and clearly understood
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User Acceptance Testing: Managing and delivering the full UAT phase including: writing scripts based on the business requirements; defining the test strategy; cycles and success criteria and supporting users during the execution
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Business Change Management: Ensuring deliverables are accepted by the business and users understand changes to their new day-to-day activities, including: role impact assessment, development of any new processes with ‘change champions’, development and execution of training plans
- Digital transformation programme planning IT architecture strategy
- Digital integration programme
- Systems selection and programme management
- Programme governance and delivery of a new consumer-facing mobile app and website for 20 shopping centres
- Programme Audit for a large scale omnichannel programme
- Systems selection
- Head office organisation design
- Strategy, systems selection and business case for large scale business transformation - Website re-platforming and customer programme
- Systems selection and programme management
- Systems selection for an omnichannel programme
- Change management and programme management for a large scale Space, Range and Display programme
- Programme Audit for a large scale omnichannel programme
- Programme management support for implementing the operating model in the UK
- Programme Audit for a large scale commercial capability programme - Training for business case development