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Programmes and Change

Structuring change programmes in an insightful and practical way and managing them to give you confidence in delivery

When businesses make large-scale changes, many struggle to achieve the full programme of benefits, even when they have an       on-board Programme Management capability to address the common pitfalls.


Our approach is unique: we cover the typical components of programme management as a minimum, then build additional strategic, intelligent and pragmatic components upon this strong foundation. Combining this with expert knowledge of your market, strategy and operations, we have a proven track record of delivery.



We offer programme management support to help deliver your strategic initiatives across a number of areas, from full end-to-end lifecycle management to specific areas such as programme design or business analysis. Our support level is tailored to suit our clients’ needs, with our services including:


  • Intelligent Programme Management: Full end-to-end programme lifecycle management that is lightweight and robust:

    • Identify the need to change through definition of the customer, the strategy and the required programmes of work

    • Design the programme such that it delivers quick wins first, building momentum with roll-out

    • Engage the key stakeholders for early buy-in and conflict resolution

    • Govern with a full spectrum of required capabilities, ownerships and decision making processes

    • Close the programme, evaluating delivery success by quantifying key outcomes and benefits of each project

  • Programme Design: Designing the governance and delivery structure of the programme, ensuring benefits are delivered in a timely and controlled way

  • Programme Audit: An independent assessment of the key programme areas, including structure, governance, PMO processes, change management, delivery plan, architecture, 3rd parties, skills and budgets

  • Intelligent Programme Management Office: Driving proactive change across your business with intelligent PMO

  • Business Analysis: Developing requirements with your business users and technical teams to ensure they are achievable and clearly understood

  • User Acceptance Testing: Managing and delivering the full UAT phase including: writing scripts based on the business requirements; defining the test strategy; cycles and success criteria and supporting users during the execution

  • Business Change Management: Ensuring deliverables are accepted by the business and users understand changes to their new day-to-day activities, including: role impact assessment, development of any new processes with ‘change champions’, development and execution of training plans

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